All our shooz are handmade, and therefore we cannot accept returns, however should you have an issue with the sizing, we will gladly exchange your shooz for a different size, however a return shipment charge will be incurred by the customer . Please make sure to following our sizing guide to ensure the best fit.

Please note that full cost fare a return is covered by the customer. If you exchange a shoe which is a different price to the new exchange, please note that we will give you credit, and cannot absorb the difference into the shipping cost.

Exchange proceeders

Customer preference returns (eg non-factory fault returns) will be covered by the customers. So, should you need to do a size exchange, please email  with your order number and the size you would like. No returns will be processed without an order number. You will then be sent our banking details in which payment (shipping and handling fee)  can be made.

A return waybill will be sent to you, which needs to be printed before the couriers collect. Please note collections will not be done without this printed waybill.  

Once the shooz are received by us, and we have inspected them, to check that they are in the original condition in which they were sent, we will then send you a different pair. Please note that no returns will be accepted if 30 days have passed after making your purchase.


Should you request a repair, please email and we will send you the necessary information. Please know that shipping fees are at the customers cost. 


Please note: We cannot accept returns or exchanges on international orders or any “sale”, “limited edition” or discounted items. Thank you.

Faulty or damaged goods

In the unlikely event that your shooz have a manufacturing fault, please let us know within 7 days of receiving your package and we will gladly exchange them, return shipment costs regarding this specific case, will be covered by us. 

Please note that  items that become damaged as a result of normal wear and tear, by accident or misuse are NOT considered to be faulty.



We use 3rd party courier companies, we therefore will not be held responsible for failed, missed, lost or damaged deliveries. Once the package has left our facilities, you (receiver/customer/buyer) will be sent tracking information, and it is the responsibility of the receiver/customer/buyer to maintain or follow up communicate with the courier regarding the package. 

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